Shipping Policy

本配送政策解释了Lunivana.com 网站上的订单如何 处理、发货和配送。您在网站上完成购买即表示您已阅读并同意本政策中的条款。

Lunivana 由DAZZLEYOUREYES LTD  （注册号10979723 ）运营，其注册地址为45 Cambridge Close, Harmondsworth, West Drayton, England, UB7 0AN。文中提及的“Lunivana”、“我们”或“我们的”均指该品牌及其运营实体。

Order Fulfilment Overview
Lunivana works with international logistics partners to ship orders to customers across multiple regions. This policy outlines expected handling times, delivery estimates, and responsibilities associated with shipping.

Shipping Coverage
We ship to most international destinations. Availability of shipping destinations may vary depending on local regulations or courier limitations. If your country is not selectable during checkout, please contact mkweber3074@gmail.com for assistance.

Shipping Fees
Orders may qualify for complimentary standard shipping when the order value meets the applicable minimum threshold displayed at checkout. For orders that do not qualify, shipping charges are calculated based on destination, parcel size, and weight. All shipping fees are shown before payment is completed.

Order Processing
After an order is placed, a confirmation email will be sent to the email address provided at checkout. Orders are typically prepared and dispatched within 1 to 3 business days, excluding weekends and public holidays. During periods of high demand or promotional events, processing times may be extended. Customers will be notified if a material delay occurs.

预计送达时间：
预计送达时间因目的地和所选运输方式而异。标准国际配送通常需要7 至 21 个工作日，而快递选项（如有）可能在3 至 7 个工作日内送达。预计送达时间仅供参考，不作保证，因为运输时间可能受到海关程序、天气状况或承运商延误的影响。

Customs, Duties, and Taxes
International shipments may be subject to customs inspections, import duties, or local taxes imposed by the destination country. Such charges are the responsibility of the recipient and are not included in the order total. Customers are encouraged to check local import regulations prior to placing an order.

Shipment Tracking
Once an order has been dispatched, a shipping confirmation email containing tracking details will be provided. Tracking updates are subject to the courier’s system and may not be immediately available after dispatch.

Delivery Exceptions
Lunivana is not responsible for parcels reported as lost or stolen after delivery has been confirmed by the carrier. In the event of delivery delays, we will assist in liaising with the courier where possible. Orders returned due to incorrect or incomplete address details may be subject to additional reshipping fees.

Address Accuracy
Customers are responsible for ensuring that shipping information provided at checkout is complete and accurate. Delays or delivery failures caused by incorrect address details are not the responsibility of Lunivana.

Shipping Limitations
Deliveries to post office boxes are not supported; a valid physical address is required. Shipments to remote or rural areas may take longer than estimated and may incur additional charges depending on courier policies.

Returns and Return Shipping
Return shipping costs are borne by the customer unless the return is due to an item confirmed as defective or incorrectly supplied. Customers are advised to use a trackable return method, as Lunivana is not liable for items lost during return transit. Return instructions and addresses will be provided by contacting mkweber3074@gmail.com.

Customer Support
For shipping-related enquiries, order assistance, or delivery concerns, please contact mkweber3074@gmail.com. Our support team will respond as promptly as possible during business days.