Shipping Policy

This shipping policy explains how orders placed on the tenxynis.com website are processed, shipped, and delivered. By completing a purchase on the website, you acknowledge that you have read and agree to the terms outlined in this policy.

tenxynis is operated by （公司名） (registration number （编号）), with its registered address at （地址）. The terms “tenxynis,” “we,” or “our” as used in this text refer to the brand and its operating entity.

Order Fulfilment Overview
tenxynis works with international logistics partners to ship orders to customers across multiple regions. This policy outlines expected handling times, delivery estimates, and responsibilities associated with shipping.

Shipping Coverage
We ship to most international destinations. Availability of shipping destinations may vary depending on local regulations or courier limitations. If your country is not selectable during checkout, please contact mkweber3074@gmail.com for assistance.

Shipping Fees
Orders may qualify for complimentary standard shipping when the order value meets the applicable minimum threshold displayed at checkout. For orders that do not qualify, shipping charges are calculated based on destination, parcel size, and weight. All shipping fees are shown before payment is completed.

Order Processing
After an order is placed, a confirmation email will be sent to the email address provided at checkout. Orders are typically prepared and dispatched within 1 to 3 business days, excluding weekends and public holidays. During periods of high demand or promotional events, processing times may be extended. Customers will be notified if a material delay occurs.

Estimated delivery time:
Estimated delivery times vary depending on the destination and selected shipping method. Standard international shipping typically takes 7 to 21 business days, while express options (if available) may deliver within 3 to 7 business days. Estimated delivery times are for reference only and are not guaranteed, as transit times may be affected by customs procedures, weather conditions, or carrier delays.

Customs, Duties, and Taxes
International shipments may be subject to customs inspections, import duties, or local taxes imposed by the destination country. Such charges are the responsibility of the recipient and are not included in the order total. Customers are encouraged to check local import regulations prior to placing an order.

Shipment Tracking
Once an order has been dispatched, a shipping confirmation email containing tracking details will be provided. Tracking updates are subject to the courier’s system and may not be immediately available after dispatch.

Delivery Exceptions
tenxynis is not responsible for parcels reported as lost or stolen after delivery has been confirmed by the carrier. In the event of delivery delays, we will assist in liaising with the courier where possible. Orders returned due to incorrect or incomplete address details may be subject to additional reshipping fees.

Address Accuracy
Customers are responsible for ensuring that shipping information provided at checkout is complete and accurate. Delays or delivery failures caused by incorrect address details are not the responsibility of tenxynis.

Shipping Limitations
Deliveries to post office boxes are not supported; a valid physical address is required. Shipments to remote or rural areas may take longer than estimated and may incur additional charges depending on courier policies.

Returns and Return Shipping
Return shipping costs are borne by the customer unless the return is due to an item confirmed as defective or incorrectly supplied. Customers are advised to use a trackable return method, as tenxynis is not liable for items lost during return transit. Return instructions and addresses will be provided by contacting mkweber3074@gmail.com.

Customer Support
For shipping-related enquiries, order assistance, or delivery concerns, please contact mkweber3074@gmail.com. Our support team will respond as promptly as possible during business days.